We want our clients to be totally comfortable with the process – from project conception to completion.
In any renovation project there are so many components involved and the renovation process can be very unnerving for our clients. We want our clients to be totally comfortable with the process – from project conception to completion. Effective communications and clarity with our clients is of paramount importance and we all strive to not only meet your expectations, but to exceed them.
We recently had Monarch Kitchen and Bath do a complete down to the studs renovation in our 44-year- old galley kitchen. In January 2020 we had visited Monarch as well as 4 other places. As we had just walked in off the street, we didnt really know what to expect. However, one of the designers, Chantal, spent 45 minutes with us despite not having any commitment on our part yet. We knew they were the ones we wanted to work with. None of the other places we visited had employees that showed as much interest or enthusiasm as Chantal. COVID interrupted our plans, and we had to put off doing anything until the summer of 2023 when our 22-year-old oven let us know that we couldnt depend on it much longer. We reached back out to Chantal and she guided us through the designing and decision-making phases professionally, competently and enthusiastically. We took our time and never felt pressured or rushed. Chantal just seemed to know how we thought, and after several design and planning sessions we were on our way to having the kitchen we wanted. From start to finish, Neil (the owner and project manager) had his crew of people work diligently to make it all happen. We received a schedule of events and projected dates, and as each event took place, a revised schedule was made available to us. The dedication and attention to detail every step of the way had us grinning from ear to ear each day. Any concerns or inquiries we had were promptly addressed by e-mail or phone call. Thank you to Neil, Chantal, Susanne, Scott, Dave and the professional tradespeople for doing a great job. We highly recommend Monarch and if we ever need any more renovations done (maybe a bathroom), we will look no further than Monarch Kitchen and Bath. Valerie and Bob